About Us
The idea of Shahi Feast was born to provide NRIs and everyone who loves Indian products the ease of ordering them in the United States & United Kingdom. Think of it as your favorite bazaar back in India, but now online, making it super easy to shop from your home or office abroad. Whether you’re looking for unique South Asian merchandise or something specific from India, you’ll find it at https://shahifeast.com/. You might miss the fun of bargaining, but we promise you’ll love the convenience and the experience.
We’re all about offering a wide range of high-quality, unique Indian products at great prices. Our goal is simple: to turn visitors into loyal customers by giving you the best deals, reliable service, and a smooth online shopping journey for all your desi needs.
Why Choose Shahi Feast?
By shopping with us, you can say goodbye to the hassle of visiting multiple stores or searching for specific items. We have everything you need in one place, and our low prices ensure that you get the best value for your money.
Our user-friendly website allows you to easily browse through our extensive product range, add items to your cart, and securely check out.
And if you ever need assistance, our dedicated customer support team is always here to help. We're just a phone call or email away, ready to answer any questions or address any concerns you may have.
Our Mission
To provide you with the best quality products that are not only premium but also affordable. With Shahi Feast, you no longer have to worry about searching for your favorite products or paying exorbitant prices for them.
FAQ's
Placing your orders
Do you have a physical store in my country?
Not yet. Our customers can only shop online at the moment.
Is there a limit on the number of items I can order online?
No, you are free to order as many products as you wish. In fact, we even take bulk orderrequests.
How do I pay while placing an online order?
We accept most credit and debit cards as well as additional payment methods depending onyour location.
I did not receive an order confirmation after placing my order. What can I do?
We request you to please check the spam/junk folder of your mailbox. If not, it is possiblethat our system was having a bad day or that you made a typo while entering the email ID.Either way, just email us and our team will help you.
Shipping and delivery
How long will my order take to deliver?
Delivery estimates are displayed next to each product and customers are advised to check these estimates before adding products to their cart. If you feel that your order has been delayed or you forgot to check the delivery estimate, please contact us.
What are the shipping methods and charges?
Shipping methods and charges are displayed at the time of checkout and depend on your
location. For more information, please visit our Shipping and Delivery policy.
Can I change the delivery address for an order that I placed?
Yes, you can contact us to change the delivery address even after you have placed your order. In case the order is already dispatched, it might be beyond our control to change the delivery address. Our team will still try their best to work with our courier partners to accommodate your request.
What if the order tracking link does not show any movement?
Please allow up to 24 hours for the tracking details to get activated, once you have received the link. In case there is still an issue, or if your order seems to be stuck at the same step, please contact us and we will coordinate with the courier partners to resolve the matter.
My order was marked as Delivered, but I have not received it. What can I do?
In order to keep the delivery contactless, it is possible that your order might have been delivered at your front door, or in a common area (if applicable). We advise you to check this and in case you still cannot locate the shipment, please contact us.
I have only received a part of my order. What can I do?
Check the box for any signs of tampering and please send us an email, with pictures, if you suspect anything. It is also possible that your order might have been shipped in parts and that you will receive the rest of it soon after.
I received an incorrect product / My order arrived damaged. What can I do?
Please send us an email with pictures of the box and its contents so that our team can help you.
Cancellations and returns
How do I cancel my order?
Please contact us to request cancellation of your order. If the order has not been dispatched, you will be eligible for a full refund. However, in case the order is already shipped, we might levy a small cancellation fee to cover the cost of shipping.
How do I return my order?
Please contact us within the return window of 14 days and we will issue a Return Merchandise Authorisation (RMA) number, along with the address that the goods are to be returned to. Please return with the RMA clearly marked on the package, so that we can identify it.
Will my postage cost be refunded when I return an order?
Yes, return shipping fees will be refunded in full for all cases where the product delivered was incorrect or damaged. Postage will not be refunded for unwanted items. To claim the refund, please send us a picture of the postage receipt.
What happens when you receive the product that I returned?
Our team inspects the products to ensure that they are in the same condition you must have received them in. All packaging material must be undamaged and unused with the price tags intact. This takes about 24-48 hours from the date of receipt at our facility. Post that, our team will be in touch with you
Refunds
When will I get my money back?
Refunds are processed from our end within 48 hours of authorization and depending on your bank, might take up to 7 days to get credited. The authorization varies from case to case, as follows:
1. For Refund Against Return: Refund Authorisation happens when the returned product reaches our facility and the team approves the return.
2. For Refund Against Cancellations: Refund Authorisation happens as soon as the cancellation request is approved. In case the cancellation request is received after the product is already shipped, a small cancellation fee might apply.
How will I be refunded?
Refunds are processed back to the same payment method that was used to place the order.